Frequently Asked Questions

Uncategorized

Is there a set minimum number of hours that I have to have?
No. You can have from half an hour a week to 24 hours a day. Your care is planned around you and your needs.
Is there a minimum length of time per visit?
Yes. The minimum length of visit is 30 minutes. This is so that we may properly assess and reassess your needs as well as maintain our high standards of care.
Do you have insurance?
Yes. We are fully insured.
Are you registered and regulated with the Commission of Social care Inspection (CSCI)?
Yes. We are registered and regulated by CSCI but now known as CQC. We have also been given a 2 star good service rating.
Are your staff fully trained?
We hold regular mandatory training sessions for our carers as well as extra training in other areas in order to enhance their skills and deliver a high standard of care to clients.
How do you monitor the standards of your care service.
We take the standards of our care service very seriously that is why we implements regular quality checks with clients and care workers. We have a dedicated Field Care Supervisor and Care manager whose roles are to continually monitor client satisfaction and Carer needs and performance.
What if I have a complaint?
We welcome complaints as well as compliments. If you have a complaint then we have a complaint procedure. You can tell us verbally or in writing. We take all complaints extremely seriously and will address all issues promptly. Your satisfaction is paramount to our success.
Who do you care for?
We care for anybody in need of a high standard home care service. This includes, but is not limited to the client groups listed here... Older people Young adults Those with physical disabilities Age 18+ with mental health problems Age 18+ with learning disabilities HIV/AIDS Anyone suffering from terminal illness.
What if I cannot find the answer to my question here?

Our friendly staff will be happy to assist you with your enquiry and you can contact them on 01442 234 780, 7 days a wee k for assistance.

You may also fill in our online form using our contact form. To allow us to better assist you, please include as much detail as possible.